This is one of our more challenging episodes. There has been a lot of media attention given to suicide of late, especially with the sad loss of Kate Spade and Anthony...
Episode 5 Counselling
Sometimes we all need someone to talk to who is outside of our immediate circle. Ever wondered what it's like to talk to a counsellor? What happens in a session? What...
Episode 4 Stress
We all feel stressed sometimes - and not all stress is bad. However, what can you do when you're experiencing too much stress? What are the signs? Why does it happen?...
Episode 3 Listening
Ever wondered why an argument has escalated? Want to connect more easily with others? Highly tuned listening skills can often be the answer to these (and more!)...
Episode 2 Anger
Ever been faced with an angry customer? Perhaps you've been drawn into an argument without realising it? This episode discusses the emotion of anger - we look at why it...
Episode 1 Crying
How can you help someone who is crying? What can you do if you have a customer in your office and they are in tears? What's the best approach? Why do people cry? In...
Welcome and Introduction
Come and meet us! This welcome episode introduces you to your hosts, Leanne & John, and gives you an idea of what we'll be talking about each fortnight. Are you a bit...